FAQ-Frequently Asked Questions-
Where can I buy online?
Currently, only the Brott Barcelona Japan official website and the Yahoo shopping store are available.
Will I receive the same product as I saw in the picture?
Yes, but because it is a handmade product, even if the size and design are the same, there may be slight differences in the finish. I hope you enjoyed them too.
Can I receive regular emails with the latest news, great offers, etc.?
Yes, you can subscribe to our newsletter to receive the latest Brott news, offers and more. please register.
Can I unsubscribe from the newsletter?
You can unsubscribe by clicking the "Unsubscribe" link from any email you receive .
Can I know the status of my order?
Yes, we will notify you of the tracking number by email or SMS text after the product is shipped. You can check the delivery status from there.
What should I do if the shipping address is written in romaji?
You can easily shop by logging into your Shop Pay account and using your previously saved data.
Customers who have used overseas sites may have registered in romaji, so please check that the shipping address is correct.
Follow the steps below to change your address information.
1. Log into your Shop account at checkout.
2. In the ship to section, click the down arrow and click "Use a different address". From there you can add a new address.
What should I do if I receive an initial defective or defective product?
We only sell items that are in perfect condition, but in the unlikely event that your item arrives damaged or defective, please contact us and we will resolve the issue.
What should I do if I receive the wrong item?
If you receive a product that you did not order by mistake, please contact us. We will promptly exchange it for a genuine product and resend it.
How is my personal information managed?
Where can I contact you?
You can send us your questions and comments through the contact form on our website. Email firstname.lastname@example.org
Collar buckles (metal fittings) for L size or larger
There are 2 places where the fabric passes through the metal fittings of collars larger than L size. Only one of them is used, and the other one is in a state where the fabric does not go through.
This is a Brott product specification, so there is no problem.